You may sometimes see the error message: “Something went wrong with this response, please try again.”

This is a general error message. It can happen for different reasons. You can think of it like a car’s “check engine” light. It tells you something went wrong, but not exactly what.

This article explains a few quick things you can try to fix the issue. It also explains how to share helpful details with our team if the problem continues.

First, try these quick fixes...

If you see this error, please try the following steps:

• Hard refresh the website

• Clear your browser’s cookies and cache

• Remove any browser extensions that may be effecting Arena

• Set your system's date/time to the current date/time

• Start a new chat

These steps often help, but they may not fix the issue every time.

If the problem continues...

If you still see the error after trying the steps above, please follow the steps below. This information helps our team understand what is happening and fix the root cause.

Step 1: Record the error

Use a screen recording tool to capture the error when it happens.

Examples of tools you can use:

• Jam.dev

• Loom

• Any screen recorder that also captures the Network tab

Recording the Network tab is very important. It gives our team key details about what caused the error.

Step 2: Submit the report form

Fill out this form with as much detail as possible. Be sure to include a link to your screen recording.