You may sometimes see the error message: “Something went wrong with this response, please try again.”

This is a general error message. It can happen for different reasons. You can think of it like a car’s “check engine” light. It tells you something went wrong, but not exactly what. This article explains a few quick things you can try to fix the issue. It also explains how to share helpful details with our team if the problem continues.

First, try these fixes:

If you see this error, please try the following steps:

• Hard refresh the website

• Clear your browser’s cookies and cache

• Remove any browser extensions that may be effecting Arena

• Set your system's date/time to the current date/time

These steps often help, but they may not fix the issue every time.

If the problem continues:

If you still see the error after trying the steps above, please fill out this form to include the error's Trace ID or Eval ID.

A Trace ID may appear directly in the error message.

The Eval ID is the string of numbers and letters found in the URL while viewing the affected chat session.