Arena Troubleshooting: Failed to Accept Terms of Use

In some cases, users may see a “Failed to Accept Terms of Use” error when attempting to submit a prompt. When this occurs, the prompt will not run and the session may appear blocked.

What’s Happening

This error can be triggered by a variety of factors, including connectivity issues, browser behavior, or for various other reasons. In many cases, the Terms of Use acceptance request is not completed successfully in the background.

Recommended Steps

If you encounter this error, try the following steps:

• Check your internet connection.

• Try a different web browser.

• Toggle your VPN on or off.

• Switch networks on mobile.

• Log in to your account.

If you are not currently logged in, signing into your account may resolve the issue.

Status

This is a known issue and our team is actively investigating it. We’re working to improve the reliability of Terms of Use acceptance so users can prompt without interruption.